| Hours |
» |
The TIO's office hours are 9am to 5pm Monday to Friday,
Australian Eastern Standard Time (Victoria and NSW time) |
| Telephone |
» |
1800 062 058 for enquiries
and complaints
Free from a landline; standard mobile call
rates from a mobile |
| » |
Switchboard telephone for admin matters: +61 (0)3 8600 8700 |
| Website complaint form |
» |
|
| Email |
» |
- only if you do not have access to our online complaint forms or for general admin issues: tio@tio.com.au |
| Fax |
»
|
- Fax our
complaint form (47KB) or your complaint letter to 1800 630 614, or
- Switchboard fax for non-complaint
matters: +61 (0)3 8600 8797 |
| Post |
» |
PO Box 276
Collins Street West VIC 8007
We accept letters written in braille |
| Interpreter |
» |
131 450 - Telephone Interpreting Service,
or call us on 1800 062 058 and we will organise an interpreter
for you |
| TTY |
» |
Only for consumers with a hearing disability who have access to a TTY machine:
1800 675 692 Note: before you contact us by TTY, you can preview
the questions we will ask you on our online
complaint form or consumer
complaint fax form (47KB)
See
also: Telstra's public TTY payphone locator |
National Relay Service
|
» |
1800 555 677 for consumers with a hearing
disability
Make
an Internet Relay Call from a computer or mobile &
factsheet |
| Visit us |
» |
Level 3, 595 Collins St, Melbourne
- Wheelchair access and facilities
- Very close to Southern Cross Station, which has lift access
- Tram numbers 30, 31, 109 & 112 stop just outside the
building
|
| Media queries |
» |
John DuBois, Communications Manager
- (03) 8600 8378
- Mobile
0417 559 287
- Email
John.Dubois@tio.com.au |
| General feedback form |
» |
General feedback form
- NOT for enquiries or complaints about a company -
use our online complaint
form (or our update
form if you have a TIO reference number) |
Home
| Contact Us