TIO - ways to complain to the Telecommunications Industry Ombudsman

Home

Consumers

Make a
Complaint

Search
Members List

Position
Statements

FAQs

Consumer Advocates

News

Members of Scheme

Home | Consumers | Ways to make a complaint to the TIO

Ways to make a complaint to the TIO

Important first note - we can only help you with your complaint if:

you have already contacted your telephone or internet service provider and told them about your complaint OR you have tried to contact the company without success, AND
you think the provider did not resolve your complaint in a fair or reasonable way.

More on how we handle complaints

	Call 1800 062 058 to reach our Contact Centre Free from a fixed line; standard mobile call rates from a mobile
	Fax our consumer complaint form (47KB) to 1800 630 614 Note: we encourage online complaints but this form is an alternative for people without regular access to the internet.
	Post your letter to: PO Box 276 Collins Street West VIC 8007
	Contact us via interpreter, TTY machine or the National Relay Service
	Visit us between 9am and 5pm at: Level 3, 595 Collins St, Melbourne •Wheelchair access and facilities •Very close to Southern Cross Station, with lift access •Tram numbers 30, 31, 109 & 112 stop just outside our building
	Back to online complaint form
	How we handle complaints Frequently Asked Questions on the TIO's complaint handling process Our policies and procedures Position Statements on ways we investigate particular complaints
	Your privacy rights When you contact us we will ask you for some personal details so we can handle your complaint. We will give that information to the telecommunications company involved with your complaint. We may only be able to give you limited assistance if you decide to remain anonymous or cannot give us the information we ask for. You can ask to see the information the TIO holds about you. See our Privacy Policy for more information.

Read our Accessibility Statement and Privacy Policy © 2001 Telecommunications Industry Ombudsman Ltd